Refund Policy

We want you to be completely satisfied with your purchase.
If for any reason you are not happy, please review our refund policy below.

1. Eligibility for Refunds

To be eligible for a refund, your item must meet the following conditions:

• The item must be unused and in its original condition.
• The request must be made within the allowed refund period.
• Proof of purchase must be provided.

2. Refund Time Frame

Refund requests must be submitted within 30 days of receiving your order.
After this period, we may no longer be able to process a refund.

3. Non-Refundable Items

The following items cannot be refunded:

• Gift cards
• Downloadable digital products
• Items purchased during clearance or final sale
• Customized or personalized items

4. Partial Refunds (If Applicable)

In certain situations, only partial refunds may be granted, such as:

• Items not in original condition
• Items with missing parts not due to our error
• Returns made after the allowed time frame

5. Refund Process

Once your return is received and inspected, we will notify you whether your refund
has been approved or rejected. If approved, your refund will be processed automatically.

6. Late or Missing Refunds

If you haven’t received your refund yet:

• First, check your bank account again.
• Then contact your credit card company — it may take several days before a refund is posted.
• Next, contact your bank. Processing time can vary.

If you have completed these steps and still haven’t received your refund,
contact us at support@reminastudio.com.

7. Exchanges

We replace items only if they are defective or damaged.
If you need to exchange an item for the same one, please contact us before sending it back.

8. Return Shipping

Customers are responsible for paying return shipping costs unless the item arrived damaged
or we made an error.

9. Contact Us

For questions regarding refunds or returns, contact our support team at:
support@reminastudio.com